Online Bill Payment

General FAQs

• How do I register for Insight's Online Bill Payment?
• Is the Insight Online Bill Payment site secure?
• Where can I find my account number online?
• Can I change my Insight account or order services through Online Bill Payment?
• How can I prove I made my payment?
• How will I know my payment was successfully processed?
• When will the payment be taken out of my bank account or charged to my credit card?
• I want to make a payment by bank draft. How do I locate my bank account number and bank routing number on my paper check?
• Can I set up the Online Bill Pay to make automatic payments?
• If I use Recurring Bill Payments, will I be notified if my credit card has expired?
• How do I update my credit card, debit card or bank account information for my Recurring Payment?
• How do I stop recurring payments once enrolled?
• Can I use my debit card to make an online payment?
• How do I submit an Online Bill Payment?
• How soon after I receive my Insight bill can I make a payment online?
• How do I cancel my access to the Online Bill Pay system?
• How do I change my email address?
• How do I change my security questions?
• How do I change my Online Bill Pay password or other online information?
• What should I do if I forget my password?
• What are the minimum Internet browser requirements needed to use the Online Bill Pay system?
• What if I have questions about an online bill payment or the account balance that appears online?
• Can I view my entire billing statement online?
• After I log out, can I view my credit card or banking information when I re-access my Online Bill Pay account?
• How can I best protect my personal information after I have viewed it online?
• Can I still mail my payment?