Troubleshooting

Why won't my remote control respond when I press a button?

If your remote control does not work, try the following tips:

1. Verify that the remote control unit is in "Cable" mode.
2. Replace the batteries in the remote control unit with fresh batteries.
3. Make sure that there is a clear line of sight between the remote control unit and the set-top box. Aim the remote control directly at the front panel of the set-top box.
4. The angle between the remote control unit and the set-top box may be too large. Stand in front of the set-top box and not too far to either side.

Click here to see a diagram of how the remote buttons function in the "Getting Started" section of our Users Guide.

 

 

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