What is ESPN3.com?

ESPN3.com is a signature broadband service from ESPN that is free to Insight Broadband customers. You can watch live events, exclusive content, extended analysis and go behind-the-scenes to get more of what you love.

Is ESPN3.com available to Insight customers in Columbus, Ohio?

Unfortunately, no.  High speed Internet service for Insight customers in Columbus, Ohio is provided by Road Roader from Time Warner.  Time Warner does not offer ESPN3.com at this time.

What programming is available on ESPN3.com?

ESPN3.com delivers over 3,000 live events annually with most of the programming being exclusive to the service. Coverage includes:

• NBA
• College football
• College basketball
• College baseball and softball
• College hockey
• College lacrosse
• Major League Lacrosse
• Global and U.S. soccer
  (World Cup 2010, MLS, FIFA, International League, Spanish La Liga, Italian Serie A, and more)
• Global rugby
• Global cricket
• Global baseball (Mexican, Venezuelan, Dominican, Israeli and more)
• Tennis
  (Australian and French Opens, Wimbledon) 
• Mexican college football (ONEFA)
• Polo (Argentina)
• Sports press conferences

Does ESPN3.com cost anything?

No. ESPN3.com is offered free of charge to you as an added value to your service with us.

Who can access ESPN3.com?

Only valid Insight Broadband customers in good account standing with us can access ESPN3.com.

How do I access ESPN3.com?

ESPN3.com is accessible in two ways. Go to InsightBB.com and click on the "ESPN3.com" link in the left-hand navigation or you can click on the ESPN3.com logo at the top of the Sports page.

Can I call ESPN3.com directly for issues or questions related to the ESPN3.com video player and/or programming?

Yes. you may contact ESPN3.com directly for such issues and can do so by calling (888) 549-ESPN (toll-free).

Can the video size be changed?

Yes, video can be viewed in three different sizes: Standard, double or full size. To change video size, select the preferred size in the bottom left hand corner of the video display area of the player. Video can also be viewed in a smaller form in the compact version.

What if I am trying to watch a live event but the video does not show?

If you can't see any video, you should be prompted with a Windows Media Player error regarding your proxy settings or Internet connection. You may need to adjust your proxy settings in Windows Media Player and/or Internet Explorer (especially if they are behind a firewall), in order to view live events through ESPN3.com access.

Some of the buttons and videos seem cut off!

This could be caused by the your computer screen's resolution. The recommended screen resolution is 1024x768 with 32-bit color.

Some videos are not clear!

Some computers cannot display video unless they are in 32-bit color mode. To see if you are using this mode, right-click on their desktop and choose 'Properties'. Then click the 'Settings' tab. There should be a box near the lower-right which says 'Color Quality'. From the drop down menu, make sure 32-bit (true color) is selected.

Where can I learn more about ESPN3.com?

To learn more about the ESPN3.com service, visit www.ESPN3.com and click on the "Help/FAQ" link at the top of the page.

What if I'm using a Mac and can't see live events?

ESPN3.com live events are streamed in Windows Media Player. Live events are not accessible on Macs or computers without the latest version of Windows Media Player.

What are the system requirements?

PC

• Processor Speed: 500 Mhz (or AMD equivalent)
• Memory: 256 MB RAM
• Operating Systems Supported: Windows 2000 and greater
• Browsers Supported: Internet Explorer 5 or greater and Mozilla Firefox
• Additional Requirements: Flash player 8.0 or greater
• 1024x768 Resolution or Higher with 32-bit color
• Connection Speed: 450 Kbps or better
• Windows Media Player 9 or higher for live events
• PC platforms are best for performance of ESPN3.com video games

MAC

• Processor Speed: G4 processor or higher
• Memory: 256 MB RAM
• Operating Systems Supported: OSX
• Browsers Supported: IE for Mac, Mozilla Firefox, Camino
• Additional Requirements: Flash player 8.0 or greater
• 1024x768 Resolution or Higher with 32-bit color
• Connection Speed: 450 Kbps or better
• Windows Media Player 9 or higher for live events
• PC platforms are best for performance of ESPN3.com video games