Try these simple steps to get back online fast!

1. Make sure all cables are connected and well-tightened. Check both ends of...
• the cable from the wall to the modem.
• the cable from the modem to the computer or router.
2. Turn off your modem and computer (and router if you have one), wait for 2 minutes and turn on your equipment in the following order:
• Modem (wait for the lights to synch with the network)
• Wait for two minutes, then turn on the router (if you are using one)
• Wait for two minutes, then turn on the computer(s)